1. Nomination submission

a. Dealerships submit their nominations.
b. Each nomination should give out complete details as sought.
c. Each nomination should accompany sample list of 50 customers acquired in the last one year.
d. Each nominating dealership should keep their narration of Employee engagement initiatives, Women     empowerment initiatives, Green initiatives & Marketing initiatives ready along with samples, testimonials     and credentials of impact to their business.

2. Nomination scrutiny

a. All nominations are scrutinized.
b. Complete nominations are made eligible for winning.
c. Authenticity and accuracy of information provided is checked for.

3. Validation

a. Jury initiate telephonic validation of the claims made by the nominees.
b. The telephonic validation will be done of the sample list of 50 customers as supplied by the dealership.
c. Validation is done on two parameters – Sales Satisfaction Index and Service Satisfaction Index.
d. A questionnaire is designed to get and collate customer feedback. Questionnaire is short and aimed to
    get sales and service experience from the customers.
e. Each of the parameters above carry weightage of 40 points.
f. Points are given for each validation on the basis of answers given by the customers.
g. Dealerships are ranked on the basis of the total points scored by them.
h. The entire validation process is conceptualized and supervised by CARE Ratings.
i. The top 10 dealerships in each award category are shortlisted by the jury on the basis of total points     scored.
j. The top 10 shortlisted dealerships go to the jury round.

4. Jury round

a. The awards as a whole are overseen by an eminent panel of jury.
b. The jury panel constitutes individuals who are subject matter experts and come in with impeccable
    track record.
c. Each of the shortlisted dealership will be given 10 minutes to make a presentation on why their dealership
    deserves to win.
d. The presentation must include elaborate narration of –
     i. Employee engagement initiatives
     ii. Women empowerment initiatives
     iii. Green initiatives
     iv. Marketing & advertising initiatives
e. Claims made in the presentation should accompany with samples, testimonials and credentials of impact
    to their business.
f. Each of the parameters above hold a weightage of 5 points each – Total 20 points.
g. The top three presenters with maximum score are chosen for the final round.
h. Jury will evaluate each dealership from the top three, discuss & deliberate and pick the winners.

5. Winners celebrate

a. Each category – 2W, 3W, 4W, Commercial Vehicle, will have a runner up and a winner (2 awards). This
    will be an outcome of the overall performance of the dealership – 80 points of validation + 20 points
    of jury presentation (100 points total).
b. In addition, Jury would pick one dealership as winner in each jury parameters - Employee engagement
    initiatives, Women empowerment initiatives, Green initiatives & Marketing initiatives. This winner will
    be chosen by the jury on the basis of the overall effectiveness and impact of the initiative undertaken.
c. There would be 12 winners in total.
d. In addition, there would be a surprise winner chosen by the jury from the presentations made by the
    dealerships.

• All FADA members holding a valid dealership in any of the categories in India
   are eligible to apply for Automotive Dealership Excellence Awards

• One company can apply for multiple categories, if it holds multiple
  dealerships

• All completed nominations would be validated on the basis of telephonic
  interviews

• All validated applications would be analysed by CARE Ratings - our
  knowledge partner

• CARE Ratings will collate and submit the findings to the jury panel. The
  winner will be   decided on the basis of the presentation made to the jury
  on the event day

• Non-members can also participate by becoming a member of FADA.
  Become a member!